PLEASE NOTE THAT THE MELBOURNE MARKETS ARE FOR WHOLESALE TRADE ONLY.  MEMBERS OF THE PUBLIC CANNOT BUY DIRECT FROM THE MARKET.

Melbourne Markets is a wholesale market and is not open for public sales or unauthorized entrance. During trading the site can be extremely busy with many hundreds of industrial vehicles operating. Traffic, parking and pedestrian usage is subject to specific By-Laws and occupational, health and safety requirements. For these reasons special arrangements are in place to maintain safety and regulate entrance to the market whilst encouraging new traders and accommodating visitors.

As a general principle all visitors (people that do not have current access cards) to the site must either be:

1. Booked on the tourist train (Public Visits)

All visits by the general public (tourists, educational groups) are to be arranged through the official guided tourist service. The “Melbourne Wholesale Market Experience” which is operated by Discovery Attractions. This service provides a professional guided tour aboard an electric tourist train. Passengers will be provided with day/night reflective safety vests while on tour. The vests must be worn at all times.  For bookings and fees, please contact Discovery Attractions on (03) 9620 2089.  Click here for more information.

 2. Authorised Industry Visits

General requirements for authorised industry visits:

• An industry visitor must make a written application to the Authority which will include the nature of the visit, the names of all visitors, company details, the date and time of entry (subject to current trading hours), vehicle registration number and contact details.  An acknowledgement form has to be signed by the visitor before entry is permitted to the Melbourne Markets. 
• A visitor must obtain the Authority's permission 48 hours before the visit, that is, by 2.00pm on a business day two days prior to the visit.
• A visitor must at all times wear a day/night reflective safety vest while on market land, and, if requested by the Authority, will have to complete the relevant safety induction course.
• The contact person at the Authority for all visitors and enquiries is Rosemary on (03) 9258 6122 Monday – Friday (7.00 am – 2.00 pm). 
     

New Business Orientation Service
Melbourne Markets has introduced a special service to help new business customers become familiar with Market layout, operations and services. This includes a customised tour of trading areas, introduction to operations, marketing, waste disposal, price reporting and other relevant services.

Business tours are only available to new/intending traders and operate on:

• Tuesdays and Wednesdays, 6.00am - 8.00am (Fruit & Vegetable Markets)
• Tuesdays and Thursdays, 6:30am - 8.00am (Flower Market)
  Groups restricted to 5 maximum. Bookings essential. Call Rosemary, (03) 9258 6122 Monday  to Friday (7.00am - 2.00pm).

Interstate Buyer Visits
Interstate buyers who are registered with the wholesale market in their state of origin, may apply for an access card to buy from Melbourne Markets. Call Rosemary, (03) 9258 6122 Monday  to Friday (7.00am - 2.00pm).

Grower and Industry Sector Visits
Growers and other industry personnel that visit the Market on a regular basis to monitor consigned produce sales, educate staff or make business contacts should apply for an access card. For authorisation of first time visits contact Rosemary, (03) 9258 6122 Monday  to Friday (7.00am - 2.00pm).

Tenants’ Visitors
A. Planned Visits - Market tenants may request permission to have an outside person(s) visit the Market. The tenant should apply in writing (fax, email, letter) by no later than 2pm two working days prior to the visit. Details are to include the nature of the visit, the names of all visitors, entry gate number, the date and time of entry (subject to current trading hours), vehicle registration number and contact details. Market tenants will be required to sign an Acknowledgement Form whereby they agree to take responsibility for the visitor and ensure they are wearing a day/night reflective safety vest and are advised of safety issues in the Market. Contact Rosemary (03) 9258 6122 Monday  to Friday (7.00am - 2.00pm).  

B. Unplanned Visits - On rare occasions there is a need to provide access to visitors to the Melbourne Markets that are not planned.  If this happens, the Authority has copies of the “Conditions of Entry” form at Gates 1 & 6, and a market user must meet these visitors at the gate, sign the relevant “Conditions of Entry” form, and provide the visitor with the required safety vest prior to entry into the Market.

Industry Conferences and Tours
The Market welcomes industry groups, however plenty of advance notice is needed to make appropriate arrangements to book facilities. The tourist train is available for tours. A Conference Centre is available for hire. Contact Trina on (03) 9258 6130 Monday to Friday 9.00am to 4.00pm.

Day/Night Reflective Safety vests must be worn at all times inside the Market permises.

 VIP Visits
In order to ensure safety of personnel and to coordinate appropriate arrangements for visiting dignitaries, consulates, politicians and other officials, approval needs to be authorised via the Chief Executive Officer in advance. Contact Yvonne on (03) 9258 6103.

Media
All media visits to the site need to be authorised in advance. This includes PR and Marketing for Market business, news reporters, filming and other associated activities. Whenever possible the Authority will facilitate the appropriate arrangements whilst ensuring the safety of visitors and staff and security and privacy of market businesses. Contact Rosemary (03) 9258 6122 Monday  to Friday (7.00am - 2.00pm).  

Parking for visitors

Parking is limited within the market and should be organized in advance. 

Enquiries

All enquiries regarding visits to the Market should be directed to Rosemary on (03) 9258 6122 Monday  to Friday (7.00am - 2.00pm) or fax requests to (03) 9258 6176.